Ozon orders in Tbilisi: customs charges, VAT and delivery delays

From messages by 4 participants in 1 source · Last activity: 41 days ago

TL;DR

Small Ozon parcels valued under GEL 300 and weighing up to 30 kg generally avoid import duties and may arrive in about a week. Parcels selected for customs clearance can incur a service fee plus VAT and are often delayed.

What the community said

One parcel held at the border was charged GEL 41 for customs processing—GEL 20 plus GEL 21 in service fees—and GEL 80.39 in VAT. Extra charges like these can apply when a shipment requires customs clearance.

GEL 41 processing fee + GEL 80.39 VAT

If customs causes a long delay beyond the delivery deadline, contact Ozon support and request cancellation due to the missed delivery date. If the carrier agrees, a full product refund may be possible without paying customs charges, although the process can be slow.

Ozon support

For deliveries to Tbilisi, keeping small orders below GEL 300 and under 30 kg is recommended, as these parcels generally avoid import duty. Small purchases in this range can arrive in roughly a week, though sorting-centre delays are possible.

under GEL 300, under 30 kg