How to get a refund and travel insurance payout after a cancelled flight to Sri Lanka

From messages by 2 participants in 1 source · Last activity: 71 days ago

TL;DR

Travelers reported a quick refund from Etihad, a RUB 750 processing fee from Trip.com, and a payout from Sber travel insurance. They rebooked the return flight with Aeroflot for about RUB 72,000.

What the community said

After the flight disruption, Etihad reportedly processed the ticket refund quickly. The booking was handled through Trip.com, which charged a RUB 750 processing fee.

Etihad; Trip.com — RUB 750

In addition to the airline refund, Sber travel insurance paid compensation, bringing the total reimbursement above the cost of the disrupted flight.

Sber travel insurance

For the return journey, they bought an Aeroflot ticket for approximately RUB 72,000. Keep e-tickets and payment receipts when purchasing replacement flights for an insurance claim.

Aeroflot — RUB 72,000