How can I cancel or change a non-refundable booking at Mandarin Resort Bodrum?

From messages by 2 participants in 1 source · Last activity: 49 days ago

TL;DR

For a non-refundable Mandarin Resort Bodrum rate, contact the hotel promptly and ask for a goodwill cancellation or a date change. If the booking was made through a Russian tour operator, request a refund for services not provided.

What the community said

For an accidental non-refundable booking at Mandarin Resort Bodrum, contact the hotel directly and explain the error. Ask for a one-time fee-free cancellation or a change of dates instead of a refund.

Mandarin Resort Bodrum

If the Mandarin Resort Bodrum stay was purchased through a Russian tour operator, request a refund for services that will not be provided. A trip you cannot take is not the same as a completed hotel service.

Russian tour operator

If cancellation or a date change is refused, ask Mandarin Resort Bodrum whether the stay can be reassigned to other guests. The discussed reservation was for two people on an all-inclusive basis from 14 to 19 September.

14–19 September, all-inclusive