How to confirm a UAE package-holiday hotel booking before arrival and handle a missing reservation at check-in

To verify the reservation, contact the hotel directly before travelling and provide every guest’s name plus the arrival dates. A tour voucher does not necessarily mean the booking is confirmed in the hotel’s system.

A report from Wyndham Garden described a Fun&Sun booking missing for a family with two children. If reception cannot find the reservation, document the issue with the tour operator’s representative immediately and ask for a specific accommodation solution rather than an open-ended request to wait.

At Ramada Beach in Ajman, a group of 11 Fun&Sun guests reportedly waited most of the day and were checked in at around 18:00. The hotel provided drinks, lunch and phone access to the tour operator, so it is worth requesting similar assistance while the operator resolves the case.

In one Ramada Beach case, the hotel could not see the arriving guests’ reservation and resolution through the guide and tour operator took about six hours. Keep a written record of when you reported the problem and the contact details of the responsible representative.