How to fix a failed payment for a Vietnam e-visa application

Charged but still unpaid: in September 2026 a traveler paid with a foreign Visa card, 25 USD was charged, but the site showed 'failed payment' and the visa status stayed unpaid. Another participant said the same happened to them with a Bybit card: they immediately reapplied and paid with a different card, the second visa was approved in 4 days, and the first 25 USD was never refunded. This is the experience of individual applicants; ask your bank about a refund.

Before resubmitting, travelers in August 2026 advised clearing the browser cache and turning off built-in page translation and VPN — in their experience these interfere with payment on the visa website. Pay straight away with a method you know will work rather than trying several options on the same application.

If the error keeps appearing, travelers in August 2026 suggested switching to a different browser. In September, travelers whose payment had failed filed a new application and paid with a different card, which worked.

The old application cannot be revived: in September 2026 an applicant whose QR and Visa card payments failed found her application by its number, but the system showed 'payment failed, update your application'. In August 2026 travelers wrote that after this error the site itself prompts you to register a new account, and advised creating both a new application and a new profile.

Both QR and Visa can fail: in September 2026 an applicant first tried paying by QR code and then by Visa card — both attempts failed and the application closed. In August another traveler got a payment error twice with a Visa card. In both cases the way forward was a new application.