Flight delayed or luggage lost on a trip to Sharm El Sheikh — how to get compensation from the tour operator?
Based on 2 discussions with 3 participants · Last activity: 1 day ago
TL;DR
If your flight is delayed 12+ hours, the tour operator's contract typically requires them to put you in another hotel while you wait; delays of 24+ hours can qualify for a cash refund even if the travel agent doesn't mention it. For lost luggage, contact the Sharm airport manager daily and push for a trace request to the departure airport.
What the community said
For a flight delay of 12+ hours (in this case on EgyptAir), the tour operator's contract required them to place passengers in a different hotel for the duration of the wait, including late checkout accommodations.
1 day ago 12+ hour delay — alternate hotel per contract
During a check-in mix-up on a Samara–Sharm flight, a passenger's bag was left behind at departure with a promise to send it later — it ended up lost for over a week. To speed up recovery, contact the Sharm airport manager daily and push for an official trace request to the departure airport.
1 day ago Daily follow-up with Sharm airport manager
After a flight delay of nearly 24 hours (in March), the travel agent didn't mention that the tour operator is required to refund compensation for such delays — travelers report it's still possible to file a claim retroactively.
1 day ago ~24-hour delay — refund entitlement