What should I do in Sharm El Sheikh if an ATM debits my card but doesn’t dispense cash?

In late August 2026 another participant added: if a call does not help, go to the nearest branch, using a phone translator app if there is a language barrier. In their experience, the money is usually returned within one to three days. This is travelers' experience, not a bank guarantee, so check the timeline at the branch.

The first step participants recommended in July–August 2026 is to document the details: photograph the ATM and its number or ID data, and note the exact location and time of the transaction. If the machine printed a receipt, keep it as well.

Next, go to the bank with your passport and file a claim about the disputed transaction. One traveler in Sharm El Sheikh said that during Ramadan it took 2 days and 2 bank visits, and the cash was returned in local currency, Egyptian pounds.

You can call the bank right away: the hotline number is usually shown on the ATM itself. If language is a problem, participants suggested asking locals nearby to help with the call, so the bank already knows about your case when you arrive at the branch.