What can I do if my Batumi apartment host raises the price on Booking.com on check-in day?

From messages by 3 participants in 1 source · Last activity: 41 days ago

TL;DR

Check your booking confirmation and contact Booking.com support immediately. A traveler reported that Kommuna Luxe in Batumi increased the rate on check-in day despite earlier confirming it was final; keep all messages and do not agree to an extra charge before Booking.com responds.

What the community said

A traveler reported that Kommuna Luxe in Batumi raised a previously confirmed price on the day of check-in, while the rate displayed on Booking.com also changed. Save the host’s message, original confirmation, and price screenshots before contacting support.

Kommuna Luxe

Do not confuse the property’s current Booking.com rate with the terms of an existing reservation: the amount and conditions in your confirmation are what matter. If the host asks for more, ask Booking.com to confirm whether any supplement is actually due.

If it is not resolved before check-in, ask Booking.com for alternative accommodation in Batumi or a penalty-free cancellation and help with the price difference where applicable. Keep communication inside the platform’s messaging system.

Booking.com