How can I contact my bank from Tbilisi if my account is blocked or requires updated documents?

If Sber has blocked a transaction, call its support line using the +7 number. It is preferable to call from the phone number linked to the bank account for identity verification.

When calling Sber’s automated phone system, repeatedly asking for an operator may help you reach a human agent without completing every menu option.

To clarify how to update an international passport with TBC Bank, start with its website chat or hotline. Support can explain the steps to restore service after a card and account have been suspended.

In TBC Bank’s chat, describe the situation in detail and ask whether a copy of the new passport can be sent by email. Support may offer an email channel for the case.