How to change your phone number in the TBC Bank app from a Georgian number to a foreign (e.g. Russian) number?
From messages by 3 participants in 1 source · Last activity: 24 days ago
From messages by 3 participants in 1 source · Last activity: 24 days ago
TL;DR
According to a TBC Bank customer in July 2026, you can switch the Georgian number to a foreign one (in that case a Russian number) in the app right after receiving the card and activating the app, and SMS codes then arrived on the new number. A Georgian number is still required to open the card: in September 2026 travelers wrote that TBC asks for a passport, a Georgian number and residential addresses. Some who tried to change the number later did not receive the SMS code; the suggestion then is to contact support through the app.
Mind the interface language: in August 2026 a TBC customer wrote that the mobile bank is available only in Georgian and English, and they had not come across ATMs with a Russian-language option. They also opened the card in English.
Changing the number later, rather than right away, sometimes fails. In July 2026 one customer did not receive the SMS code when switching to a Russian number, even though roaming was on automatically. Other participants suggested contacting bank support through the app, which can say whether a branch visit is needed.
In July 2026 a TBC Bank customer said they changed the number in the app from Georgian to Russian right after collecting the card at the branch and finishing app activation. They then made several transactions: SMS codes arrived on the foreign number and everything worked. They could not say how the change works long after the account is opened.
A Georgian number is needed when opening the card; a foreign number is not accepted for registration. In August 2026 a traveler tried to register in the TBC app with a Russian number: the app rejected it and the email code never arrived. In September 2026 travelers wrote that a TBC card requires a passport, a Georgian phone number, and a residential address in Georgia and in your home country.