What to do if the host doesn't respond after booking accommodation in Tbilisi via Booking.com?

From messages by 2 participants in 2 sources · Last activity: 53 days ago

TL;DR

If the host doesn't answer calls or emails after your booking confirmation, you likely won't be able to check in — it's best to search for a backup accommodation option right away instead of waiting for Booking support.

What the community said

The automatic confirmation with a code and booking number comes from Booking right after payment — it's not a guarantee the host is actually reachable. If they don't answer calls or emails, there's a high chance you won't be able to check in, so it's better to book a backup place right away instead of waiting.

A traveler with kids booked a hotel in Tbilisi via Booking, received a confirmation code, but the host wasn't answering calls or emails. Check-in was planned for late at night, adding to the stress — Booking support forwarded the complaint to the host, but there was no quick response.