Do I need to rebook my IndiGo flight after the airline cancels it and changes the flight number or departure time?
From messages by 4 participants in 1 source · Last activity: 50 days ago
From messages by 4 participants in 1 source · Last activity: 50 days ago
TL;DR
You normally do not need to buy a new ticket: IndiGo should move your booking to the replacement flight automatically. Check the booking using your PNR in the app or website, and confirm the change through the WhatsApp notification link if provided.
When IndiGo cancels a flight, the existing ticket is usually transferred automatically to the replacement flight, even if the flight number and departure time change. You generally do not need to purchase a new ticket.
Check the reservation using the PNR in the IndiGo app or the Manage Booking section of its website. The updated itinerary should appear there after the change, although the website can sometimes show a temporary error.
IndiGo may send a WhatsApp notice about the replacement flight with a confirmation link. Open it and accept the change to confirm the new itinerary and stop repeat notifications.