Can you use the e-gate (auto gate) at Bali airport with a visa on arrival?

On departure, travelers who used a VOA and the e-gate on arrival can normally use the e-gate again by scanning their biometric passport; no visa-payment receipt needs to be shown. Facial recognition or the gate itself may occasionally fail even after several attempts, in which case use a staffed immigration desk. Place the passport flat and look directly into the camera during scanning.

Passport control wait times depend heavily on flight schedule: arriving on a large daytime flight together with several other flights can mean a 1–2 hour wait, while arriving on a local flight (e.g., from Jakarta) around 2am usually means almost no queue. A fast-track service can also be arranged, saving roughly 1–1.5 hours.

If you have a foreign card with favorable top-up/conversion rates, paying for the e-visa online can offer a small additional savings compared to paying on arrival.

Whether you can use the e-gate depends on the passport type (chip vs non-chip), not on whether you pre-arranged an e-visa — having an e-visa by itself doesn't unlock e-gate access.

The arrival card and the visa are separate processes: the arrival card is scanned after passport control, functioning like a separate 'green corridor', regardless of whether you went through the e-gate or a manned booth.

In practice, the queue for online visa payment is only about 2–3 people, while the queue for processing the visa on-site is around 10 people; pre-arranging the visa online lets you skip that second queue.

The e-visa costs 519,000 IDR (about $30 USD at the official rate), while the airport charges $35, and any change is given in rupiah at a lower rate of 16,600 — making the online option cheaper overall.

At the e-gates you scan your passport, not a QR code — the QR code only comes into play on the way out (departure), not during the entry scan.

With an old-style 5-year passport (non-chip), the e-gate won’t work — you’ll have to queue for a manual officer; wait times vary a lot depending on how many flights land at the same time.

If your visa is already registered in the system and you have a biometric passport, Bali’s e-gate will usually find the record automatically and can be used not only on arrival but also on departure.

When using the e-gate, you normally do not need to hand over a separate visa printout: the system matches your passport to the electronic visa record and issues an electronic ITK instead of a manual check by an officer.

When you purchase a visa on arrival (VOA) at Bali airport, it gets automatically linked to your biometric passport data, allowing you to use the e-gate instead of waiting in the regular passport control queue.

Many travelers are unaware that after buying a VOA they can use the e-gate, and end up joining the long officer queue — which can have 100–150 people waiting.

The long passport control queue at Bali airport is for travelers without a biometric passport or without a pre-arranged visa — they must go to a staffed booth for manual processing.

The e-gate at Bali airport uses an optical scanner that reads the machine-readable zone (MRZ) of the passport. Even older non-chip passports may be readable if they have an MRZ, but this should be verified on arrival.

When passing through the e-gate via passport scan, no physical entry stamp is placed in your passport — this is standard procedure for automated border control.