How to extend a tourist visa in Sri Lanka when the online application website or payment link is not working?

For a first extension, applicants can go to the immigration department in person. On the fourth floor, submit the passport, collect the payment receipt, pay it, then hand in the passport again for the extension sticker; the full process took about two hours.

Department staff have indicated that the extension website is currently unreliable. If the page will not open, the practical alternative is to visit the department in person rather than wait for the site to recover.

An online application may not result in a payment link. In that situation, applying in person at the department can allow the extension to be completed without extra questioning or checks.