What to do if your Airbnb apartment in Antalya doesn't match the listing?

From messages by 2 participants in 2 sources · Last activity: 66 days ago

TL;DR

Don't stay silent — contact Airbnb support immediately with photos showing the discrepancy; they will offer a replacement or refund. Also avoid rushing into bigger housing commitments in Turkey without on-site verification.

What the community said

If the apartment doesn't match the listing's photos and description, contact Airbnb support right away, before settling in — they process these complaints quickly.

Airbnb support

After filing a complaint, Airbnb typically offers either a replacement apartment or a full refund of the booking.

Refund or apartment swap

The mismatch experience is a reminder not to rush housing decisions in Turkey — always verify the property in person (whether renting or buying) instead of trusting listing photos alone.