What to do if your Airbnb apartment in Antalya doesn't match the listing?
Based on 2 discussions with 2 participants · Last activity: 11 days ago
TL;DR
Don't stay silent — contact Airbnb support immediately with photos showing the discrepancy; they will offer a replacement or refund. Also avoid rushing into bigger housing commitments in Turkey without on-site verification.
What the community said
If the apartment doesn't match the listing's photos and description, contact Airbnb support right away, before settling in — they process these complaints quickly.
24 days ago Airbnb support
After filing a complaint, Airbnb typically offers either a replacement apartment or a full refund of the booking.
24 days ago Refund or apartment swap
The mismatch experience is a reminder not to rush housing decisions in Turkey — always verify the property in person (whether renting or buying) instead of trusting listing photos alone.
36 days ago