What should you do if your rental apartment or hotel in Turkey has bedbugs, poor hygiene, or serious room problems?

When the air conditioner in a hotel room broke in July 2026, the guests said they were immediately offered a move to another room.

A room change is not always free: in July 2026 a hotel guest objected to being put in a 'Rox room', and was told that moving to the main building would require an extra payment of 23k. The family decided to stay where they were for the time being.

At a hotel in July 2026, guests found a dirty floor on check-in and a safe locked by the previous occupants. They called reception, and everything was fixed within an hour, even though they had arrived late and it was around 11 p.m.

In June 2026 a tenant who had rented an apartment through a realtor (a 12-month lease certified by a notary) found a mass of bedbugs on the mattress on the very first night. He called the realtor immediately, and the realtor temporarily moved the family to another apartment. The next day they were told the original apartment would get 2–3 bedbug treatments.

A temporary replacement does not always solve the problem: in the same June 2026 case, the substitute apartment was heavily smoked-in and, in the tenant's words, no better. So when you are moved, inspect the new place right away and say so if it is unsuitable too.