What should travelers do in Istanbul if an ATM cash deposit is missing or money sent to an exchange service has not arrived?

If cash is deposited at an ATM but does not reach the card, go immediately to the branch next to the machine and submit a claim. In one Ziraat Bank case, only TRY 400 was credited instead of TRY 10,000 after a claim filed with an interpreter, so the complaint should state the exact amount deposited and the shortfall.

If there is a language barrier at the bank, return with an interpreter and leave a written complaint rather than relying on a verbal request. This is particularly important if staff do not initially begin investigating the transaction.

If an exchange service received money by transfer but neither completed the service nor refunded it, file a report with Istanbul police. Travelers can also ask tourist information offices in central areas, including Sultanahmet, for initial guidance on where to go.