How does battery swapping work for a rented VinFast electric scooter in Da Nang?
Based on 1 discussion with 2 participants · Last activity: 10 days ago
TL;DR
To swap a battery at a VinFast station, you scan the QR code at the station and send it to your rental company (often via a Zalo chatbot), and they remotely confirm the swap — usually takes 1–5 minutes, since most rentals don't give renters direct app access.
What the community said
Some rental companies use a Zalo chatbot — you send them the QR code from the VinFast swap station, and the battery is swapped in about a minute.
11 days ago Zalo chatbot
In practice, swaps can take up to 5 minutes per battery instead of just 1, especially for models with two batteries, since it goes through the rental's account rather than your own.
11 days ago
Without your own VinFast app account, every battery swap requires messaging the rental company, sending them the code, and waiting for them to process it in the app — which isn't always instant.
11 days ago
The VinFast app has long had a feature letting rental companies grant renters direct battery-swap access, but many rental companies still don't use it.
11 days ago VinFast app direct-access feature