Do you need to re-check baggage on a connecting flight through Hanoi with Vietnam Airlines?
Based on 1 discussion with 3 participants · Last activity: 12 days ago
Based on 1 discussion with 3 participants · Last activity: 12 days ago
TL;DR
On Vietnam Airlines connections through Hanoi, baggage may be collected and re-tagged by staff — this appears to be standard procedure. Note that wicker baskets are not allowed as carry-on.
On a Vietnam Airlines connecting flight through Hanoi, airport staff collected the baggage and applied new tags — this appears to be the standard re-check procedure for transit passengers.
At Nha Trang airport, a wicker basket was not allowed as carry-on — staff required it to be left behind and contents transferred to a bag. Staff were firm and did not make exceptions.
Vietnam Airlines customer support is very slow to respond — wait times of over three hours have been reported. Reaching them by phone is also difficult.