Not receiving confirmation email after filling out Vietnam e-Arrival Card — what to do?

From messages by 3 participants in 2 sources · Last activity: 19 days ago

TL;DR

Many travelers report not receiving the confirmation email after registering the Vietnam e-Arrival Card. Take a screenshot of any confirmation or error screen to show at customs if needed.

What the community said

If you have no e-Arrival Card code and your record cannot be found in the database, airport staff may help complete the arrival card on arrival.

Arrival card completion on arrival

If the confirmation email for the Vietnam e-Arrival Card doesn't arrive, take a screenshot of the confirmation or error page immediately after registration — this can be shown to customs officers instead of the email.

Screenshot of registration page

An error can occur right at the point of registration, meaning no confirmation email is sent at all. Check your spam folder and verify the email address was entered correctly.

Rumors circulating about changes to Vietnam entry rules (referencing a specific date) were not confirmed by any official Vietnamese authority — not immigration, airports, or the Ministry of Internal Affairs. Tour operators were spreading unverified information.