What happens if your tour operator changes or cancels your booked hotel in Nha Trang right before departure?
Based on 1 discussion with 3 participants · Last activity: 3 days ago
TL;DR
If the hotel cancels the booking through the tour operator 1-2 days before departure, travelers report fast, full refunds (examples with agencies Fan Sun and Biblio Globus). Compensation is also possible for hotel mistakes, like not checking a child's height for a discounted rate.
What the community said
Travel agency Fan Sun called 2 days before departure to say the Nha Trang hotel had refused the booking — the refund was fast and hassle-free. A week later, a new booking through Biblio Globus was confirmed within an hour, with flight tickets, insurance, and hotel voucher sent an hour after that.
3 days ago Fan Sun, Biblio Globus
Bought a ticket/excursion at the hotel reception in Nha Trang and got half the cost refunded. Reason: the child turned out to be under 100 cm (the threshold for a discounted rate), but staff never actually measured the child at check-in and just took their word for it — the hotel admitted the mistake and refunded the difference.
3 days ago 100 cm height threshold for discount
A similar case happened on Hainan: hotel substitution is only allowed with the traveler's consent. When a client refused a forced change to an already-confirmed hotel, they received a full refund of the tour cost 2 days before departure with no penalties, settled without going to court.
3 days ago