Is the free hotel shuttle to lagoons/shopping mall included if you booked through a travel agency?
Based on 1 discussion with 3 participants · Last activity: 5 days ago
TL;DR
Free shuttle to the lagoons is usually part of the hotel's concept, but if you booked through a travel agent it's only guaranteed with a package deal; for independent bookings you need to email the hotel directly to confirm.
What the community said
Some hotels run a free shuttle to a nearby shopping mall — check at the front desk, as the schedule isn't always advertised.
5 days ago shuttle to shopping mall
If the trip was booked as a package through an agent, the free shuttle to the lagoons is included in the hotel's concept. For independent bookings, you need to email the hotel directly to confirm transfer arrangements.
5 days ago email hotel to request transfer
When booking through a travel agent, the free lagoon shuttle isn't always guaranteed — some agents say it's only available with direct bookings via the hotel's own website.
5 days ago direct booking via hotel website