What to do if your Batumi apartment booking gets cancelled or unconfirmed unexpectedly?
Based on 1 discussion with 3 participants · Last activity: 22 days ago
TL;DR
If the host confirmed on Booking.com but doesn't reply in chat, it may just be before the 14:00 check-in window; but if a booking gets cancelled without your action, immediately contact both the booking platform's support and your bank's support with screenshots as proof.
What the community said
Weeks after paying and seeing the booking correctly displayed in the banking app, the hotel manager reported the booking was cancelled without the traveler's knowledge. Bank support waited a full day for a reply from the service provider — resolution can take time, so keep screenshots of all correspondence and payment confirmation.
25 days ago Bank app booking confirmation, Batumi apartments
If the apart-hotel owner confirmed the booking on Booking.com but doesn't respond there or on WhatsApp, it's not necessarily a problem — check-in often only starts at 14:00, so hosts may reply later. It's still fine to head to the address at the scheduled check-in time.
27 days ago Check-in from 14:00
After contacting the booking platform's support about a dispute with a hotel (the hotel rep claimed the booking wasn't visible and everything was full), support replied they saw no issue with the booking and promised to recheck the next business day. In disputed cases, it helps to open a support ticket right away and wait for an official response rather than relying only on the hotel.
38 days ago