Vietnam e-visa payment problem: what to do if the application stays Processing after payment

Vietnam e-visas are submitted through the official immigration portal. The reported fee is US$25 for single entry or US$50 for an option allowing another entry; when approval was delayed close to travel, repeated emails to the portal resulted in the visa being issued the same day.

If an automated message says the service fee is unpaid despite a completed charge and receipts, it may be a temporary system glitch. In a similar case, the e-visa was issued after three days without further action.

Keep every document from the portal and your bank, including visa-fee and service-fee receipts plus application details. If the status remains Processing while payment notifications conflict, attach these records when contacting support; paying again before receiving a reply may be risky.