Can I get a refund for a cancelled excursion booked through Pegas Touristik in Nha Trang?
Based on 1 discussion with 3 participants · Last activity: 16 days ago
TL;DR
In Nha Trang, excursions sold under the Pegas Touristik brand are usually handled by a local receiving company, so submit your refund request to the seller named on your voucher or receipt. Provide medical certificates or other evidence supporting the cancellation; a refund is not guaranteed.
What the community said
Check the excursion voucher, contract and receipt: the actual seller in Vietnam is often a local receiving company rather than Pegas Touristik’s Russian office. Send the refund request to the company named in those documents.
18 days ago Pegas Touristik / local receiving company
If you are cancelling because of illness, attach a doctor’s certificate, records from a Nha Trang clinic and proof of payment. Notify the operator as early as possible before departure to improve the chance of having the request considered.
18 days ago Medical certificate and excursion voucher
Do not assume that Russian consumer-protection rules automatically apply to an excursion contracted in Vietnam: refunds are generally governed by the booking terms and the local operator’s policy. Ask for a written response stating the reason for refusal or any cancellation deduction.
18 days ago Refund terms on the voucher