Can hotels in Phu Quoc cancel a confirmed booking, and what's the safest way to book accommodation there?
Based on 1 discussion with 3 participants · Last activity: 6 days ago
TL;DR
Yes, this happens, especially during peak season (New Year holidays): hotels cancel already-paid bookings and resell the room at a higher price. Refunds do get issued but take time, so keep backup funds ready. Booking directly with the hotel or through a trusted tour operator is safer than relying solely on OTAs like Trip.com.
What the community said
One traveler shared that while already in Vietnam, the hotel canceled their fully-paid villa booking even though cancellation wasn't part of the terms. The booking was made via Trip.com. The money was refunded, but not instantly, so it's important to have backup funds ready in case you need to rebook accommodation urgently.
7 days ago Trip.com — booking cancellation risk
Based on a travel agent's experience, there was a case where tourists weren't checked in because payment from the tour operator never reached the hotel (a mismatch between agent and operator due to multiple intermediaries). Booking through a trusted personal agent may cost more but is considered more reliable than self-booking online, since dealing with issues in a foreign country like Vietnam is harder on your own.
7 days ago Booking via agent — pricier but more reliable