Bali nomad visa online application stuck on passport photo processing — how to fix?

What worked in August 2026: one applicant called the problem common and advised trying different VPNs and devices — for him the upload went through on roughly the 5th–6th attempt via a VPN on a phone. This is one person's experience, not a guaranteed fix.

A VPN does not help everyone: in August 2026 an applicant wrote that with a VPN the site would not open at all, on either phone or computer, while without a VPN the passport photo would not upload. When one approach failed, participants tried another device, network or VPN service.

Another traveler said in August 2026 that they had the same issue and eventually everything uploaded quickly, but she could not remember exactly what helped: turning on a VPN, switching Wi‑Fi off and on again, or changing browsers. It makes sense to try these options one by one.

Once approved, Indonesia's e-visa, according to a participant in June 2026, is linked to the passport in the immigration database: there is no need to show a printout at passport control, you simply place the passport on the scanner at the immigration gate. Check the current border procedure on the official immigration website before you travel.

The problem is widespread and recurring: from June to October 2026, applicants for the nomad visa, the 30-day visa and family visas wrote that the passport photo stays in 'processing' for hours or even days, and the site does not let them past the first step. Meanwhile the face photo uploads in a second. They changed the format (PNG, JPG), reduced the file size, retook the photo, cleared the cache and tried different browsers and devices — none of this helped on its own. One applicant suspected the issue was not the photo but the upload button on the site.