Hotel demands payment for stained bedsheets or towels in Nha Trang — is this legal and how to respond?
Based on 1 discussion with 5 participants · Last activity: 12 days ago
TL;DR
Hotels in Nha Trang (Mercure, Annova, Panama, Tui Blue) often try to charge guests 600,000-1,500,000 VND for stained sheets/towels, claiming special dry-cleaning fees — this is frequently just an unofficial scheme, and complaints or bad reviews often get the charge reduced or removed.
What the community said
At the Mercure hotel, a guest was charged 1,500,000 VND for sheets soiled when her child got sick — the amount was close to a full night's room rate, and staff couldn't explain how it was calculated.
13 days ago Mercure hotel, 1,500,000 VND
At the Annova hotel, guests were charged 600,000 VND for spilled tea on a mattress, billed as a dry-cleaning fee.
13 days ago Annova hotel, 600,000 VND
At the Panama hotel, a guest was blamed for a stain on white sheets despite not even staying in the room that night — initially charged 800,000 VND, reduced to 690,000 VND after arguing.
13 days ago Panama hotel, 690,000-800,000 VND
At the Tui Blue hotel, a guest bled on sheets and a pillow from an injured elbow — staff simply replaced the bedding for free and wished her well, no extra charge.
13 days ago Tui Blue hotel — no extra charge
Experienced travelers advise that changing soiled linens is standard housekeeping, not an extra service, since laundry is washed in bulk rather than individually; if a hotel tries to charge you, leaving a review often prompts an apology and the fee gets dropped.
13 days ago